Privacy Policy

1. Introduction

Ledgercross ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, book a consultation, create an account where available, or otherwise interact with us online.

By using our website, you acknowledge that you have read this policy. If you do not agree, please do not use our services.

2. Who we are

Ledgercross provides software engineering, data, cloud, and related technology services. Our registered office is at 22nd Floor, Navana Tower, Gulshan-1, Dhaka-1212, Bangladesh. For privacy-related questions, contact us at info@ledgercross.com.

3. Information we collect

Depending on how you use our site, we may collect:

Contact and consultation details — such as your name, email address, company, role, services of interest, meeting preferences, and any message or attachments you submit through our consultation or contact forms.
Account information — if you register or sign in where we offer authentication, we may collect identifiers such as your email address and profile details you choose to provide.
Technical and usage data — including IP address, browser type, device type, general location derived from IP, pages viewed, and timestamps. We may use cookies and similar technologies for security, preferences, and analytics.
Communications — records of correspondence when you email us or we respond to your inquiries.

4. How we use your information

We use personal information to:

Respond to consultation requests and evaluate potential engagements;
Operate, maintain, and improve our website and internal tools;
Authenticate users and provide account-related features where applicable;
Analyze aggregated usage to understand performance and improve user experience;
Comply with law, enforce our terms, and protect the rights and safety of Ledgercross and others.

5. Legal bases (where applicable)

Where data protection law requires a legal basis, we rely on: (a) performance of a contract or steps prior to entering a contract; (b) our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights; (c) your consent, where we ask for it (for example, certain cookies or marketing); and (d) compliance with legal obligations.

6. Sharing and subprocessors

We do not sell your personal information. We may share data with service providers who process it on our behalf under contractual safeguards, such as hosting, database, authentication, email delivery, and analytics providers. These processors may operate in Bangladesh or other countries where adequate protections apply or where we implement appropriate safeguards as required by law.

We may disclose information if required by law, court order, or governmental request, or to protect our rights, users, or the public.

7. Retention

We retain personal information only as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Consultation and business records may be kept for a longer period where justified by legitimate business or legal needs.

8. Security

We implement appropriate technical and organizational measures designed to protect personal information. No method of transmission over the Internet is completely secure; we encourage you to use strong passwords and protect your account credentials.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, to data portability, and to withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with a supervisory authority.

To exercise these rights, contact us at info@ledgercross.com. We will respond in line with applicable law.

10. Children

Our website is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be communicated through the website or by email where appropriate.